Shipping policy

Shipping Policy

Thank you for shopping with Kustom Kreationz LLC. Please review the following shipping information before placing your order.

Processing Times

Many of our products are custom, personalized, or made to order. Processing times vary depending on the product and order requirements.

Any estimated processing or production time provided in the product listing begins after all required order information, personalization details, artwork, or approvals have been received.

Business days are Monday through Friday, excluding holidays. Weekends and holidays are not considered processing days.

Rush Orders

Kustom Kreationz LLC does not guarantee rush production or expedited processing. Please place time-sensitive orders early enough to allow for both production and shipping.

Purchasing an expedited shipping service, when available, does not shorten the production or processing time. Expedited shipping applies only to the carrier's transit time after the completed order has been shipped.

Shipping and Delivery Estimates

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, holidays, carrier delays, service disruptions, or other circumstances outside the control of Kustom Kreationz LLC.

Kustom Kreationz LLC is not responsible for carrier delays. However, we will provide reasonable assistance when a shipment requires investigation with the carrier.

Tracking Information

When tracking is available, tracking information will be provided after your order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after a shipping label has been created or the package has been accepted by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or a shipping label has been created.

Kustom Kreationz LLC is not responsible for delivery problems, delays, or additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete customer-provided address, additional shipping charges may be required before the order can be shipped again.

Packages Marked Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, mailbox, surrounding property, household members, neighbors where appropriate, and any location where the carrier may have safely left the package.

You should also contact the shipping carrier regarding the delivery.

If additional assistance is needed, please contact us and we will provide reasonable assistance with available shipment information. A carrier investigation or claim may be required.

Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us so the shipment can be reviewed.

Lost-package claims and resolutions are subject to the applicable shipping carrier's procedures, eligibility requirements, and investigation.

Packages Damaged During Shipping

If an order arrives with apparent shipping damage, please contact us promptly.

Do not discard the merchandise, shipping box or mailer, packaging materials, or shipping label.

Photographs of the merchandise, packaging, shipping label, and visible damage may be required to document the issue and assist with an applicable carrier claim.

Shipping-damage claims and resolutions may be subject to the applicable carrier's policies and claim procedures.

Shipping Costs

Applicable shipping charges are calculated or displayed during checkout unless otherwise stated in a product listing or promotion.

Shipping charges are separate from product processing and production times.

Digital Products

Digital products do not require physical shipping. Delivery instructions or download access will be provided electronically using the email address associated with the order.

Customers are responsible for providing a valid email address and maintaining access to that email account.

If you experience difficulty accessing a digital purchase, please contact us for assistance.