Refund policy

Return & Refund Policy

Thank you for shopping with Kustom Kreationz LLC. Because our products are created, produced, or selected specifically for our customers and may include custom, personalized, made-to-order, seasonal, limited, or specialty merchandise, all sales are final.

Returns and Exchanges

Kustom Kreationz LLC does not accept returns or exchanges. Please review all product descriptions, sizing information, colors, quantities, personalization details, and other order information carefully before completing your purchase.

Customers are responsible for ensuring that all information submitted with an order, including names, dates, wording, images, sizes, colors, and other requested details, is correct.

Custom and Personalized Orders

Custom and personalized products are created specifically for each customer. Once production has begun, an order cannot be changed, canceled, returned, exchanged, or refunded.

Please carefully review all customization and personalization information before submitting your order.

Seasonal, Limited, and Specialty Merchandise

Seasonal, holiday, event-specific, limited-release, and specialty merchandise is final sale and cannot be returned, exchanged, or refunded.

Digital Products

Due to the nature of digital goods, all digital products and downloadable files are final sale and are not eligible for returns, exchanges, or refunds after purchase.

If you experience a technical problem accessing or downloading a digital product, please contact us for assistance.

Incorrect Orders or Production Errors

If you receive an incorrect item or there is an error in your order caused by Kustom Kreationz LLC, please contact us promptly after receiving your order.

We may request photographs or other information necessary to verify the issue. Once the issue has been reviewed, we will determine the appropriate resolution.

Errors resulting from incorrect information supplied or approved by the customer are not considered production errors.

Shipping Damage

If your order appears to have been damaged while in transit, please contact us promptly. Do not discard the damaged item, shipping box or mailer, packaging materials, or shipping label.

Photographs of the merchandise, packaging, and shipping label may be required to document the damage and assist with an applicable carrier claim.

Shipping damage, loss, or other delivery issues will be reviewed based on the circumstances of the shipment and the applicable shipping carrier's policies.

Order Cancellations

If you need to request an order cancellation, please contact us as soon as possible. Cancellation requests are not guaranteed.

Custom or personalized orders cannot be canceled once production has begun.

Refunds

Because all sales are final, refunds are not provided for buyer's remorse, incorrect size or product selections made by the customer, seasonal or event-specific merchandise, personalized merchandise, or digital products.

If Kustom Kreationz LLC determines that a refund is appropriate due to an error on our part or another qualifying circumstance, the approved refund will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Nothing in this policy limits any rights or remedies that may be available to a customer under applicable law.